Blue Lake Products
Quality Products & Superior Customer Service since 1992

 
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How to order     

Unlike some companies, we're not too big and never too busy to talk with you. It only takes a few minutes to call and we think you'll agree the time spent is well worth it. Not only will we take your order, we'll answer any questions you have about prices, product specifications, shipping, etc.

You'll get the satisfaction of knowing your order has been handled promptly and professionally and we'll have the pleasure of getting to know you- our valued customer.

If you wish to fax your order, click here for a printable order form.

(Click this image Click here for a printable order form anywhere on our site to get the form.)

 
Payment terms   

Our credit terms are NET-30 DAYS after approval. We extend credit to schools, government agencies and recognized companies without delay- just fax us a complete written purchase order. Your purchase order must include your telephone & fax number, bill-to and ship-to address plus a contact name.

 Overdue accounts (60+ days) will be submitted to our collection agency.

We will ship UPS C.O.D. to domestic street addresses only. Shipments sent via UPS C.O.D. must be paid for at the time of delivery with cash, money order or certified check only. Checks from recognized companies will also be accepted.

Please inquire for international orders and payment conditions. Incoming wire transfer fee is $30.00 and is subject to change.

Minimum order is $10.00. Minimum order for export is $50.00.

 
Credit card payments   
We accept American Express, MasterCard and VISA. Your credit card transaction is completely safe and confidential. It is processed offline directly with our bank and never through a 3rd party.

An invoice and credit card draft/receipt will be sent with your order or can be mailed to an alternate address for $1.00.

Orders in excess of $1,000 paid for by credit card may be subject to a 2.00% transaction surcharge.

Minimum order is $10.00. Minimum order for export is $50.00.
Pricing   

Prices are subject to change without notice. We will meet a competitors advertised price for any comparable item we sell if we have it in stock.

If you reached a page on our website through a search engine, please click "refresh" on your browser toolbar to make sure you are not looking at an archived, outdated page. If in doubt, please call or send us an email message.

We reserve the right to charge a non-refundable deposit for certain special-order, special-build, non-stock items.

Sale prices are good for specified dates only.

A 10% restocking charge applies for unclaimed orders.

Shipping   

All orders are shipped by UPS Groundtrack service, FOB Irvine, California unless you specify otherwise. Minimum intrastate shipping charge is $5.00. Minimum interstate shipping charge is $6.00. We also ship by FedEx (air only) and DHL.

Certain items may ship FOB origin.

We ship by U.S. Priority Mail if you're located in Alaska or Hawaii or have an APO/FPO address.

Please inquire for international shipping options.

Shortages & returns   

In the event you ever find a discrepancy between your packing list and the actual items received you must notify us immediately.

New, unused items may be returned for 70% credit. Special order items are not returnable. Shipping charges are not refundable. Atrix abatement vacuum cleaners are not returnable for credit or refund once opened.

You must contact us for a RETURN AUTHORIZATION NUMBER prior to returning any item.

Damaged goods   
If you receive a shipment with damaged contents, notify the carrier immediately-

United Parcel Service:  800-742-5877
FedEx:  800-463-3339
DHL:  800-225-5345
U.S. Postal Service:  800-275-8777
Defective goods     

It is the purchasers responsibility to return defective goods to us or the manufacturer for replacement or repair. Click here for Atrix vacuum cleaner warranty details.

 
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949-786-0108 customer service
800-257-3477 sales / order
949-786-3108 24 hr fax
email

Blue Lake Products
P.O. Box 16355
Irvine, CA  92623-6355
U.S.A.
Hours  8:00 A.M. ~ 4:00 P.M. Pacific Time

We accept

Copyright 1997 ~ 2007

   

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